- Ordering
- How do I request a quote?
- Do I have to know exactly what I want before requesting a quote?
- What is the minimum order quantity?
- Can I see a proof before placing my order?
- Can I see a physical sample before placing a full order?
- How much do custom products cost?
- Can I order multiple designs?
- Can I order a custom quantity?
- Can I make changes after placing my order?
- Can I reorder an existing design?
- Can I cancel my order?
- How can I place my order?
- Artwork
- Do you offer design services?
- Do you offer free artwork?
- Can you make a pin from my logo or sketch?
- What types of artwork can you work with?
- What if my artwork isn’t high quality?
- What should I keep in mind when designing my pin?
- Can you color match my artwork?
- Can my pin include cutouts or custom shapes?
- What if my design is too detailed for the size I want?
- If I send you an existing pin, can you recreate it?
- Who owns the artwork after it’s created?
- Can I request changes to my proof after I receive it?
- Samples
- Payment
- Shipping
- How long will it take to receive my order?
- Do you offer rush production or expedited shipping?
- Is shipping included in my quote?
- Where do you ship from?
- Do you ship internationally?
- Will I receive tracking information?
- Can you ship orders to multiple addresses?
- Can I change my shipping address after placing my order?
- Will I have to pay tariffs or import fees?
- Returns & Refunds
- Customer Support
- Challenge Coins
- Can I create a custom challenge coin with my own design?
- Which style of challenge coin is right for my project?
- What materials are your challenge coins made from?
- Can I customize both sides of my challenge coin?
- What size and thickness should I choose?
- Can my challenge coin have a custom edge?
- What features can I add to my challenge coin?
- Can I add sequential numbering or personalization?
- How are challenge coins packaged?
- Custom Enamel Pins
- Can I create a custom pin with my own design?
- What size should my pin be?
- Which type of pin is right for my project?
- What materials are your pins made from?
- What plating finishes do you offer?
- What kind of pin backs can I choose?
- How many pin backs will my pin have?
- Can I customize the back of my pin?
- What special effects can I add to my pin?
- Can I create a custom-shaped pin?
- Can I order custom backer cards or packaging?
- How are custom enamel pins packaged?
- Custom Medals (Medallions)
- Can I create a custom medallion with my own design?
- What size medal should I choose?
- Can my medal be a custom shape?
- Can I customize both sides of my medal?
- Can my medal include enamel color?
- Can I add sequential numbering or personalization?
- What ribbon options do you offer?
- What plating and finish options are available?
- How are custom medals packaged?
- Custom Keychains
- Can I create a custom keychain with my own design?
- Can I create a custom-shaped keychain?
- Can my keychain include moving parts or a bottle opener?
- What materials are your keychains made from?
- What size should my keychain be?
- What key ring options are available?
- Can I customize both sides of my keychain?
- Can I add sequential numbering or personalization?
- How are custom keychains packaged?